Client Testimonials: Our Customers' Success Stories
Hear What Our Clients Say About Our Exceptional IT Support Services
At Modo, our customers always come first – here's what they have to say about what it's like working with us.
Innovative and professional
We consider Modo Networks an important strategic partner of Product Support Services, Inc (PSSI). Having worked on a number of business critical applications and projects together, the Modo Networks team have time and time again proven themselves to be innovative, professional and extremely thorough.
Combined with this professionalism, the Modo Networks team are always a pleasure to deal with. Modo Networks internal customer support team are knowledgeable, experienced and always problem resolute. We look forward to continuing to grow our business together and are confident that Modo Networks will be with us each step of the way.
// Kala Matus - Product Support Services, Inc (PSSI)
Quick to respond to all our needs
Modo Networks is a reliable and professional IT service provider. Their entire team has always been quick to respond to all our needs as if they were in-house IT support; whereby, making us feel as if we're their only customer.
Modo provides proactive monthly maintenance for all of the PCs and Servers throughout our company truly making it simple to understand a complex IT network. We truly depend on their expertise and technical knowledge for all of our IT needs; moreover, they continue to be a cost effective solution for our IT outsourcing requirements.
// Tarina Woods - National Wholesale Supply
Thanks to Modo we recovered and excelled
Prior to Modo Networks becoming our IT service provider we had gone through three different entities who made us promises only to make things worse beyond repair. Modo immediately came in and started solving the problems. It was a long process but it was made tremendously easier due to the time, patience and level of service provided to us. Within a few months we had noticeable differences in our company’s IT infrastructure and it has only become better since.
The IT support portal they established for my company is a life saver. No more having to drive hours to look at a computer. No more spending hours on a phone with a remote user trying to talk them through something. It makes it possible to do a quick repair on a computer or server no matter where I happen to be.
The general support staff is amazing! When I call the support number I always get a cheerful individual who is happy to help no matter how simple or complex my problem is. The ticketing system is great for keeping track of my problems and creates a great portal for communicating suggestions and solutions between the two parties.
Without Modo I would be an IT manager well over my head. They have been there countless times to fill the gap where my IT knowledge ends. As I often express to them, they are simply the best!
// David S. Colegrove - Texas Pioneer Title